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| Credit Answers > BBB Response |
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At Credit Answers, we take our commitment to customer satisfaction very seriously. We resolve every issue brought to our attention. Unfortunately, the BBB unfairly lumps all debt
settlement companies into one category and unjustly has a new policy which refuses to evaluate companies on a individual basis. Although our track record with the BBB is almost perfect, our rating does not reflect reality
because the BBB will not analyze how we respond to clients.
Credit Answers Customer Service Mission Statement
The Credit Answers Settlement Services Team is committed to delivering world class customer service. We strive to achieve a true partnership with our clients and serve as their trusted advisor, guiding them
through each and every step of the debt settlement process. Our Settlement Services Team is supported by an organization with over 100 years of combined debt settlement experience. Our Settlement Coaches
uncover each client's unique, personal story and provide customized, individual attention. We become our client's personal advocate in their quest to Live Better Debt Free*. Our proven debt settlement program
and team of professional negotiators have helped thousands of clients become debt free*. In 2008 alone, we settled over $23 million dollars of debt, saving our clients $14 million dollars. Credit Answers
partners with our clients so they are never alone in their decision to Live Better Debt Free*.
USOBA Responds to the BBB's Rating System For the Debt Settlement Industry
At Credit Answers, we take our commitment to customer satisfaction very seriously. We resolve every issue brought to our attention. Unfortunately, the BBB unfairly lumps all debt
settlement companies into one category and unjustly has a new policy which refuses to evaluate companies on a individual basis. Our rating with the BBB is not accurate.
The United States Organizations for Bankruptcy Alternatives, a highly recognized trade association, recently reached out to the Better Business Bureau to discuss the
BBB's contemplated new rating system for debt settlement companies. more...
Articles On The BBB
Below are some articles on the validity of the BBB rating system.
Settlement Companies Protest Better Business Bureau Rating System
Consumers who are considering working with a debt settlement company may find little help checking out those firms with the Better Business Bureau. "Under the BBB's new rating system, it is virtually
impossible for a debt settlement company to be rated anything other than a 'D' or 'F'. Debt
settlement companies help consumers who cannot pay the full amount of their unsecured debts negotiate reduced payoffs or "settlements" with creditors. These companies are becoming a popular option for
debt-strapped consumers who are looking for a bankruptcy alternative but cannot pay back their full debts through credit counseling.
more...
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Is The Better Business Bureau's Rating Fine Or Flawed?
Businesses can pay to improve their rating with the Better Business Bureau under a system recently adopted nationwide. For years, the BBB, which has 111 U.S. chapters that pay to license the name, rated
businesses as "satisfactory" or "unsatisfactory." About five years ago, the BBB of the Southland, which covers Orange, Los Angeles, Riverside and San Bernardino counties, came up with a system for grading
businesses from A+ to F. The system has been tested and tweaked and in January was rolled out for the approximately 4 million companies in the BBB database.
more...
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Get Debt Relief Now!
For a free consultation call 1-800-297-6417 or start by filling in the form below and one of our specialists will contact you. We are here to help you 24 hours a day.
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