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At Credit Answers, we take our commitment to customer satisfaction very seriously. We resolve every issue brought to our attention. Unfortunately, the BBB unfairly lumps all debt
settlement companies into one category and unjustly has a new policy which refuses to evaluate companies on a individual basis. Although our track record with the BBB is almost perfect, our rating does not reflect reality
because the BBB will not analyze how we respond to clients.
Credit Answers Customer Service Mission Statement
The Credit Answers Settlement Services Team is committed to delivering world class customer service. We strive to achieve a true partnership with our clients and serve as their trusted advisor, guiding them
through each and every step of the debt settlement process. Our Settlement Services Team is supported by an organization with over 100 years of combined debt settlement experience. Our Settlement Coaches
uncover each client's unique, personal story and provide customized, individual attention. We become our client's personal advocate in their quest to Live Better Debt Free*. Our proven debt settlement program
and team of professional negotiators have helped thousands of clients become debt free*. In 2008 alone, we settled over $23 million dollars of debt, saving our clients $14 million dollars. Credit Answers
partners with our clients so they are never alone in their decision to Live Better Debt Free*.
TASC (The Association Of Settlement Companies) Letter To The BBB
Below is a letter from The CEO of TASC (The Association Of Settlement Companies) to the CEO of The Better Business Bureau regarding the issue of the unfair rating system the BBB has imposed on the debt settlement industry..
President of TASC, Chris Kesterson writes in response to the BBB position on Debt Settlement
I write on behalf of The Association of Settlement Companies (TASC) regarding the Better Business Bureau's policy on the rating of debt settlement companies. TASC is the predominant national association of
settlement companies representing over 170 member companies. It was formed to provide operating standards for member companies and to promote effective and fair legislation affecting the industry. TASC's
goals are to promote good business practice in the debt settlement industry, protect the interests of consumer debtors, and educate legislators and regulators at all levels of government with respect to
the issues involved in the debt settlement industry.
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Articles On The BBB
Below are some articles on the validity of the BBB rating system.
Settlement Companies Protest Better Business Bureau Rating System
Consumers who are considering working with a debt settlement company may find little help checking out those firms with the Better Business Bureau. "Under the BBB's new rating system, it is virtually
impossible for a debt settlement company to be rated anything other than a 'D' or 'F'," warns The Association of Settlement Companies (TASC), the professional association for the debt settlement industry. Debt
settlement companies help consumers who cannot pay the full amount of their unsecured debts negotiate reduced payoffs or "settlements" with creditors. These companies are becoming a popular option for
debt-strapped consumers who are looking for a bankruptcy alternative but cannot pay back their full debts through credit counseling.
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Is The Better Business Bureau's Rating Fine Or Flawed?
Businesses can pay to improve their rating with the Better Business Bureau under a system recently adopted nationwide. For years, the BBB, which has 111 U.S. chapters that pay to license the name, rated
businesses as "satisfactory" or "unsatisfactory." About five years ago, the BBB of the Southland, which covers Orange, Los Angeles, Riverside and San Bernardino counties, came up with a system for grading
businesses from A+ to F. The system has been tested and tweaked and in January was rolled out for the approximately 4 million companies in the BBB database.
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Get Debt Relief Now!
For a free consultation call 1-800-297-6417 or start by filling in the form below and one of our specialists will contact you. We are here to help you 24 hours a day.
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