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| Credit Answers > Debt-Management-Articles-2010 > Customer Service |
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A study by US News and World Report revealed that the average American business loses 15 percent of its customer base each year due to customer service issues. What should you do when
you have a bad shopping experience?
Act Quickly And Calmly.
Take a deep breath and stay calm. Presenting your complaint professionally can add credibility to your argument. Ask for a manager, supervisor or customer support specialist as quickly as possible to explain
your situation.
Be Positive.
Are you a frequent shopper or do you do a lot of business with the particular company in question? If so, it may be a good idea to start the conversation in a positive light, perhaps saying something
like, "I'm a frequent shopper and normally have a great experience dealing with (company name), however this time was different." Make sure whoever you speak with knows that you would like something done
about the problem.
Be Prepared.
Try to know what you are going to say ahead of time. According to a recent Today Show report on customer service, shoppers should keep track of all documentation and receipts and have them ready if
necessary. If you are doing frequent business with a company it may be a good idea to keep a record of all your interactions.
Write A Letter.
If you do not get satisfaction from immediate managers or supervisors, in some cases, it may be necessary to write a letter to the president or chief executive officer of a company. If this is the case,
you can try finding contact information by calling the main office of the company or visiting the company's website. If you write a letter, try to be polite throughout the explanation of your complaint,
but make sure you are specific about the details of the incident and be firm. If you need help, try checking out a sample complaint letter at www.consumeraction.gov.
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